RETURNS & CANCELLATION
Please note that since our products are handwoven, we mostly have one of each kind at a time. Also, as the fabrics are pure and the weaves delicate, each garment requires very careful handling. Hence, we are able to offer cancellations, returns or exchanges only in extreme circumstances.
Cancellations
1. You may cancel your order before it has been shipped, provided that no tassels and/or fall pico have been added to your request. Should you cancel your order, you will receive a credit amount equivalent to the value of your order for any subsequent purchase on the website. If you wish to receive a refund instead, any bank/payment gateway processing charges will be borne by you and will be deducted from the total before the refund.
2. Only unstitched garments (sarees, stoles and dupattas) are eligible for cancellations. Custome Stitched Orders for fabrics and apparel/ garments cannot be cancelled.
Returns
1. Returns will only be accepted in the case of a manufacturing defect or dispatch of an incorrect item.
2. Apparel/ garments can be returned in 7 Days from delivered date.
3. In case of return, You need to raise a request through your Order page only. You can check process here: Return Request Process within 48 hours of receiving your shipment. Please be informed that any request sent on email, Chat or whatsapp will not be eligible. Requests sent after 48 hours of delivery of parcel will not be eligible for returns.
4. If you receive your order in a parcel and packaging that appears to have been tampered with, damaged or is in an unsealed condition, you are advised not to accept such a parcel and do not open the package. Kindly immediately get in touch with us at support@rajnandinifashion.com & call at +91-80000 22054.
5. In the unlikely event that your merchandise arrived damaged, you need to email us a photo of the damaged packaging along with the return request as per step 3.
6. Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 2 working days.
Upon receipt of the authorization, the product must be couriered back in original packing to Rajnandini Fashion at the below-mentioned address within 5 days.
7. The product being returned/exchanged must be in its original unused condition and sent along with the original bill and tags intact.
8. We aim to process all returns within 7 working days.
9. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Rajnandini will initiate the process for a refund on your original debit or credit card within 7 working days but we cannot guarantee the time taken by the bank authorities.
10. Exchange/Replacement Order is not eligible to return at any level of time frame.
11. Mailing address for returns:
Rajnandini Fashion
C/O Jainam Overseas Pvt Ltd
1st floor, Shop No. 1066,
Shree Kuberji Deck,
Surat - Kadodara Rd, Kumbharia Gam
India
Tel: +91-80000 22054
Exchanges/Replacements
1. You may exchange your order only if no tassels and/or fall pico have been added to your request or confirmation.
2. You will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange. (Please note that incoming shipments into India from overseas can attract very high custom duty charges. Those will need to be borne by the customer in case of an exchange.)
3. To and from shipping charges will be applicable in the case of overseas shipments.
4. All our apparel is made on order and cannot be exchanged.
5. Any product that has been opened, unfolded, or tried on will not be exchanged.
6. ONLY Size exchange is available, Exchange with other similar product is not applicable.
7. In case of repalcement/Exchange, You need to raise a request through your Order page only. You can check process here: Return Request Process within 48 hours of receiving your shipment. Please be informed that any request sent on email, Chat or whatsapp will not be eligible. Requests sent after 48 hours of delivery of parcel will not be eligible for returns.
